An Open Letter to Time Warner (that no one will read)

I have an email from them telling me to expect an answer in 24-48 hours. It's now been well over 72. Here's my response that I fully expect to hit the bit bucket:

So 72 hours later there has been no answer as to when (if ever) someone will be coming by to bury the cable that was scheduled to be buried on Monday... then Tuesday. I presume we need to just wait for when someone comes over to visit, trips over it, and then I and Time Warner both get sued for the injuries?

While I appreciate that the other options in town suck worse, and so dropping the service would be more cutting my own nose than hurting you in any manner, I have to say that I have a hard time understanding how running a business poorly is better (for you or your customers) than running it well.

I hope for, but do not realistically expect, an answer with a time and date that you might actually honor. Since so far your organization is 0 for 2 on that count, I suppose I really have only myself to blame for anticipating otherwise.

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Yes, I know I come across as bitter. But between them and Clear/Clearwire, it just seems like there is no good answer. I know better than to think AT&T or Verizon would do better. My T-Mobile experience has generally been decent, but they don't have a home service. Given that between photo uploads and various downloads and streams I do about 60 gigs a month of traffic, I know I should be happy there is ANY answer for less than $50/month. But the temptation to learn to live without the internet at all is growing daily.